Refund policy

Effective Date: 06/08/2025

Thank you for shopping with Filter Appliance Shop. We want you to be fully satisfied with your purchase. Please review our return and refund policy below.

1. RETURN ELIGIBILITY

We accept returns within 30 days of delivery, provided that:

  • The item is unused

  • The item is in its original packaging

  • The item is in resalable condition

  • Proof of purchase is provided

Items that do not meet these conditions may not be eligible for a refund.

2. NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • Used or installed filters

  • Items damaged due to misuse or improper installation

  • Items returned without original packaging

3. HOW TO INITIATE A RETURN

To request a return, please contact us at:

📧 Email: contact@filterappliance.shop

Include:

  • Order number

  • Reason for return

  • Photos (if applicable)

Do not send items back without receiving return authorization.

4. RETURN SHIPPING

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item or defective product).

  • We recommend using a trackable shipping service.

  • We are not responsible for lost return shipments.

5. REFUNDS

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 2–3 business days

  • Refunds will be issued to the original payment method

  • Processing time may vary depending on your bank or payment provider

You will receive an email confirmation once your refund has been issued.

6. EXCHANGES

We replace items only if they are defective or damaged.

If you need an exchange, contact us at contact@filterappliance.shop with your order details and photos.

7. DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the item and packaging

We will review and arrange a replacement or refund as appropriate.

8. LATE OR MISSING REFUNDS

If you haven’t received a refund:

  1. Check your bank or credit card account

  2. Contact your payment provider

  3. If the issue persists, contact us at contact@filterappliance.shop

9. SHIPPING COSTS

  • Shipping fees are non-refundable unless otherwise stated

  • If a refund is approved, return shipping costs will be deducted from the refund amount (if applicable)

10. CONTACT INFORMATION

For return or refund questions, contact us:

📧 Email: contact@filterappliance.shop
🌐 Website: https://www.filterappliance.shop/
📍 Address:
11 Chipper Rd
Frontenac, Missouri 63131
United States